The process wasn't smooth enough. The portal changed during the process, and we constantly had trouble with links, accessing the accounts, and troubleshooting why we didn't receive or couldn't view certain documents. Also, for the cash2keys process, there was a sense of too many cooks in the kitchen between all the parties involved in the coordination and communications. We felt we had to spend too much of our work time finding information and communicating about new requirements.
Douglas Joseph BAug-11-2022
Reviewed by Brett H for Kelly McHale
Felt like there were too many Annie mac people to keep track of. Would have appreciated a single point of contact. We were receiving messages and requests from several team members during and it became difficult and confusing to follow along at times.
Brett HAug-04-2022
Reviewed by Jamie K W for Kelly McHale
Kelly and her team made the entire process stress free. Everything that was done was seamless, and she was always there to assist in any way possible.
Jamie K WJul-28-2022
Reviewed by Daniel M M for Kelly McHale
Kelly and her team are great!
Daniel M MJul-23-2022
Reviewed by Noreen R for Kelly McHale
Kelly got the job done for my buyer with ease. Great experience for agent and buyer.
Noreen RJul-01-2022
Reviewed by Kim T for Kelly McHale
Everyone helped kelly while she was out on maternity. The whole team was excellent.
Kim TJun-14-2022
Reviewed by Michael R W for Kelly McHale
Kelly was always available and ready to help in any manner she could throughout the whole process. She put myself and my wife at ease, from the first meeting to closing. Especially in this market, having a lender like Kelly makes all the difference.
Michael R WJun-14-2022
Reviewed by Samuel P for Kelly McHale
Great communication throughout the entire process!
Samuel PJun-11-2022
Reviewed by Jennifer P for Kelly McHale
My clients had excellent communication and Kelly kept me informed throughout the process. Thank you kelly
Jennifer PMay-14-2022
Reviewed by Koa Lee S for Kelly McHale
I was previously denied from another mortgage company and Kelly and the team made it happen
Koa Lee SMay-01-2022
Reviewed by Daniel N for Kelly McHale
Kelly was great, she answered all the questions we had. She was very helpful and responsive all the time. She treated us like family and she helped us understand the process from start to closing. Kelly is great and professional!
Thank you!
Daniel NApr-28-2022
Reviewed by Dhara J for Kelly McHale
Everyone was super helpful and always available to help with any question or concern.
Dhara JMar-22-2022
Reviewed by Joseph A T for Kelly McHale
Your team and company did a good job I am not a fan of the loan process I have never considered applying for a loan a great process too much information and work required
Joseph A TMar-13-2022
Reviewed by John C for Kelly McHale
Very responsive and efficient.
John CFeb-01-2022
Reviewed by Michael D L for Kelly McHale
Kelly and all the members of her team are, hands-down, the best I've ever worked with regarding mortgage lenders. I've done six (6) mortgage transactions in my life. I am also a former mortgage loan originator. Sadly, I'd become accustom to just expecting and accepting fair to middling service with lenders in the past. However, Kelly and her team blew the doors off my old expectations with exceptional service, including TIMELY responses to all my inquiries, CLEAR expectations of me, and CONTINUAL communication, communication, communication! Kelly and her teams' performance for me reflects great credit upon herself and Annie Mac. You are lucky to have her, as was I. Thank you for a great experience!